Shipping Policy

Last Updated: June 2026

At Kael Skins, we are committed to delivering your skincare products safely and efficiently. Please review our shipping policy below.

Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• Standard Delivery: 3–7 business days
• Delivery times may vary depending on your location and courier service availability.

Shipping Charges

• Shipping charges are calculated at checkout.
• Free shipping promotions may be offered from time to time on eligible orders.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email or SMS (if available).
• You can use this tracking number to monitor your shipment status.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

• Weather conditions
• Public holidays
• Courier service disruptions
• Incorrect shipping information provided by the customer

Incorrect Address Information

Please ensure that your shipping address is accurate before placing an order. Kael Skins is not responsible for delays or failed deliveries caused by incorrect address details.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact our support team within 48 hours of delivery. We will work with the courier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.